Evening-Shift Student Services & Admissions Specialist

E05 Community College of Vermont; Brattleboro (VT); On-site; USD 22,000 - 32,000; Full time

Job summary

The Community College of Vermont is seeking an Administrative Support Specialist to provide elevated customer service to the CCV community via phone, email, text, and in-person visits. You will be the first point of contact for applicants and guide them from application to registration.

Shifts run 1pm–9pm Monday through Thursday and 8:30am–4:30pm Friday. You will use CCV systems to answer questions, set appointments with advisors, support events, and assist faculty and staff.

Qualifications

• Education and Experience: Associate's Degree with one to three years of relevant clerical and administrative experience, or a combination of education and experience from which comparable knowledge and skills are acquired.
• Superior skill with communications and customer service.
• Skill in gathering, compiling, and presenting information in oral and/or written form.
• Knowledge and skill in various word processing, spreadsheet, database, presentation, and integrated information software, systems, and associated hardware.
• Ability to work in a fast-paced, high volume environment and manage stressful situations with thoughtfulness.

Responsibilities

• Provide exceptional customer service and serve as a resource to students, faculty, staff, and community members, including applicants and prospective students.
• Utilize systems and software to identify, research, and resolve common questions, routing or escalating more detailed inquiries to appropriate contact in a timely manner.
• Answer general questions and offer support about CCV systems and processes, directing customers to resources like the Learning Management System and student relations tools.
• Set up appointments for prospective and current students with CCV advisors and financial aid staff following CCV processes and standards.
• Support Advisors with attendance alerts, dual enrollment vouchers, graduation outreach, or general student outreach.
• Serve as college-wide web chat or inquiry email support person, as directed.
• Assist with organizing and coordinating mailings, meetings, and on-site events.

Skills

Customer service

Communication skills

Organization/ multitasking

Problem solving

Interpersonal skills

Education

Associate's Degree

Tools

MS Office

Database software

Email systems

Job description

The Community College of Vermont is seeking an Administrative Support Specialist to provide elevated customer service to the CCV community via phone, email, text, and in-person visits. You will be the first point of contact for applicants and guide them from application to registration.

Shifts run 1pm–9pm Monday through Thursday and 8:30am–4:30pm Friday. You will use CCV systems to answer questions, set appointments with advisors, support events, and assist faculty and staff.