Shift Managers

McDonald's; West Ossipee (NH); On-site; USD 30,000 - 40,000; Full time

Job summary

McDonald's in West Ossipee, NH is seeking a Certified Swing Manager responsible for overseeing daily operations during shifts. This role includes leading the shift team, ensuring exceptional customer experience, and enforcing food safety standards.

The ideal candidate will demonstrate strong leadership skills, manage team performance, and promote a positive work environment. As the operational leader, the Certified Swing Manager balances people, performance, and procedures for safe food and great service.

Qualifications

• Effective leadership skills with emphasis on team management.
• Ability to handle customer inquiries and complaints professionally.
• Knowledge of food safety procedures and standards.

Responsibilities

• Lead and direct shift team for optimal operations.
• Monitor service quality and enforce food safety regulations.
• Train and evaluate crew members for performance improvement.
• Communicate with management regarding operational needs.

Skills

Leadership

Customer Service

Training and Coaching

Food Safety

Problem Solving

Job description

Overview

A McDonald’s Certified Swing Manager is a trained and certified leader responsible for overseeing daily restaurant operations during assigned shifts. This role ensures the restaurant operates safely, efficiently, and in full alignment with McDonald’s brand standards, with a strong focus on Quality, Service, and Cleanliness.

Responsibilities

• Lead the shift team by directing crew members, assigning positions, and managing floor operations to deliver an exceptional customer experience across all channels, including drive-thru, front counter, kiosk, mobile order, and curbside.
• Monitor speed of service, order accuracy, food quality, and hospitality to ensure every guest receives fast, friendly, and accurate service.
• Enforce food safety procedures, proper handwashing, time and temperature controls, equipment maintenance, and cleanliness standards throughout the restaurant; conduct travel paths, ensure critical control points are followed, and take immediate corrective action when standards are not met.
• Manage labor deployment to support sales volume while controlling costs; monitor waste, complete product counts as required, and protect company assets by following cash-handling and security procedures.
• Train and coach crew members on procedures, service behaviors, and brand standards; provide real-time feedback, recognize strong performance, and address performance gaps constructively; help create a positive work environment that promotes teamwork, accountability, and respect.
• Communicate effectively with the General Manager and other members of the leadership team regarding shift performance, staffing needs, equipment issues, and customer concerns; document incidents, resolve guest complaints professionally, and ensure follow-up when needed.

Overall, a McDonald’s Certified Swing Manager serves as the operational leader of the shift, balancing people, performance, and procedures to consistently deliver safe food, great service, and a clean, welcoming restaurant environment.