Shift Leader: Fast, Safe, Guest-First Ops

McDonald's; City of Plattsburgh (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

McDonald’s is seeking a Certified Swing Manager to lead the shift, oversee operations, and ensure safety, speed, and high quality across drive-thru, front counter, kiosk, mobile, and curbside. You will direct crew, assign roles, and monitor hospitality to deliver fast, friendly service while upholding brand standards.

The role emphasizes food safety, operational compliance, and cost-conscious labor deployment.

Qualifications

• Experience leading a fast-paced service team with focus on safety and customer experience.
• Strong knowledge of food safety, cleanliness, and time/temperature controls.
• Ability to train, coach, and provide real-time feedback to crew members.

Responsibilities

• Oversee daily restaurant operations during assigned shifts.
• Direct crew members, assign roles, and manage floor operations.
• Monitor service speed, order accuracy, and food quality across channels.
• Enforce food safety procedures and cleanliness standards at all times.
• Communicate shift performance and staffing needs to the General Manager.
• Handle guest concerns professionally and document incidents as needed.

Skills

Leadership

People management

Quality service

Hospitality

Food safety

Cash handling

Communication

Coaching

Job description

McDonald’s is seeking a Certified Swing Manager to lead the shift, oversee operations, and ensure safety, speed, and high quality across drive-thru, front counter, kiosk, mobile, and curbside. You will direct crew, assign roles, and monitor hospitality to deliver fast, friendly service while upholding brand standards.

The role emphasizes food safety, operational compliance, and cost-conscious labor deployment.