Shift Operations Leader: Fast, Safe, Quality Service

McDonald's; City of Plattsburgh (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

McDonald’s is seeking a Certified Swing Manager to oversee daily restaurant operations during assigned shifts, ensuring safe, fast, friendly service across drive-thru, front counter, and other channels. The role emphasizes Quality, Service, and Cleanliness.

You will lead the shift team, train crew members, monitor food safety and labor deployment, handle guest concerns professionally, and report to the General Manager.

Qualifications

• Direct shift teams and supervise crew members to ensure smooth operations.
• Maintain food safety procedures and proper time/temperature controls.
• Monitor service quality and hospitality across channels (drive-thru, front counter, kiosk, mobile order, curbside).
• Provide coaching and feedback to staff to uphold brand standards.

Responsibilities

• Oversee daily restaurant operations during assigned shifts and direct crew members.
• Direct floor operations to deliver fast, friendly, accurate service.
• Enforce food safety, cleanliness, and equipment maintenance standards.
• Manage labor deployment to balance sales and costs.
• Train and coach crew on procedures and service behaviors.
• Communicate with General Manager about shift performance and issues.
• Document incidents and resolve guest concerns professionally.

Skills

Shift leadership

Customer service

Food safety

Team development

Job description

McDonald’s is seeking a Certified Swing Manager to oversee daily restaurant operations during assigned shifts, ensuring safe, fast, friendly service across drive-thru, front counter, and other channels. The role emphasizes Quality, Service, and Cleanliness.

You will lead the shift team, train crew members, monitor food safety and labor deployment, handle guest concerns professionally, and report to the General Manager.