Evening Shift Lead, Client Services & Safety

Hope The Mission; California; On-site; USD 34,000 - 44,000; Full time

Job summary

Hope the Mission is seeking a Lead Client Services Monitor for interim housing sites in North Hollywood, CA. You will act as on‑shift leader for Client Service Monitors, ensuring safety, wellness checks, documentation, and site procedures are followed every shift, and you will respond to incidents until a manager arrives.

You will mentor staff, enforce policies, and coordinate with case management to support participant safety and stability while maintaining trauma‑informed, harm‑reduction

Qualifications

• High school diploma or GED required.
• Minimum of one (1) year experience as a Client Service Monitor or similar role preferred.
• Prior lead, supervisory, or shift‑lead experience strongly preferred.
• Knowledge of interim housing operations, safety protocols, and trauma‑informed care.
• Ability to work flexible schedules including nights, weekends, and holidays.

Responsibilities

• Serve as the on-shift lead for all Client Service Monitors; provide real-time direction, guidance, and support throughout the shift.
• Complete required wellness checks, site walk-throughs, and safety protocols every shift without exception.
• Monitor site activity and address safety concerns, policy violations, and operational issues as they arise.
• Maintain heightened attention in high-traffic or high-risk areas of the site during assigned shifts.
• Conduct pass-down huddles at shift transitions to ensure clear communication and operational continuity.
• Communicate shift updates, incidents, and follow-up needs to site leadership and incoming shift staff.
• Serve as the primary point of contact for incidents, participant escalations, and emergencies during the shift.
• Manage emergency situations — including medical emergencies, overdoses, and evacuations — until leadership or first responders arrive and assume command.
• Ensure all incidents are documented accurately, completely, and submitted on time in accordance with agency protocols.

Skills

Leadership

Crisis response

Trauma-informed care

Documentation skills

Team coaching

Emotional intelligence

Flexibility

Education

High school diploma or GED

Job description

Hope the Mission is seeking a Lead Client Services Monitor for interim housing sites in North Hollywood, CA. You will act as on‑shift leader for Client Service Monitors, ensuring safety, wellness checks, documentation, and site procedures are followed every shift, and you will respond to incidents until a manager arrives.

You will mentor staff, enforce policies, and coordinate with case management to support participant safety and stability while maintaining trauma‑informed, harm‑reduction