Evening-Shift Eligible Contact Center Specialist I

Northwest Consumer Discount Company; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Shift differential

Job summary

Northwest Bank is seeking a Contact Center Specialist I in Columbus, OH. You will provide quality customer service, use multiple databases, and offer technical assistance as needed.

The role includes training others, adhering to schedules, and communicating clearly in both positive and challenging interactions. The position involves evening shifts and rotating Saturday hours with a shift differential after 5:00 PM, and requires strong listening, problem-solving, and collaborative skills to help

Qualifications

• High School Diploma or Equivalent preferred.
• Associate Degree in related subject preferred.
• Customer service experience preferred.
• Strong computer/office software skills and problem solving.

Responsibilities

• Meet productivity and service level standards.
• Resolve customer inquiries in a timely manner.
• Educate clients on Northwest products and services.
• Document results and maintain confidentiality.
• Troubleshoot online access issues when needed.

Skills

Effective communication

Customer service

Problem solving

Teamwork

Technical troubleshooting

Education

High School Diploma

Associate Degree

Tools

Microsoft Office

Job description

Northwest Bank is seeking a Contact Center Specialist I in Columbus, OH. You will provide quality customer service, use multiple databases, and offer technical assistance as needed.

The role includes training others, adhering to schedules, and communicating clearly in both positive and challenging interactions. The position involves evening shifts and rotating Saturday hours with a shift differential after 5:00 PM, and requires strong listening, problem-solving, and collaborative skills to help