Evening Contact Center Specialist - Tech Support & Training

Northwest Bank; Columbus (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Evening shift differential

Rotating Saturdays

Job summary

Northwest Bank in Columbus, OH is seeking a Contact Center Specialist to deliver quality customer service, handle inquiries, and provide technical assistance using multiple databases.

This role includes evening shifts with a Saturday rotation, a shift differential after 5 PM, and opportunities to educate clients about Northwest products while maintaining confidentiality and meeting service levels.

Qualifications

• Customer service experience preferred.
• Strong communication and listening skills.
• Ability to work in a fast-paced environment.
• Basic computer literacy and troubleshooting ability.
• Commitment to confidentiality.

Responsibilities

• Meet productivity standards and complete work in a timely manner.
• Educate clients on Northwest products and services.
• Respond to customer needs and resolve inquiries.
• Troubleshoot online access issues.
• Document results and follow policies.
• Work as part of a team.

Skills

Team collaboration

Active listening

Effective communication

Problem solving

Time management

Customer service

First Call Resolution

Education

High School Diploma or Equivalent

Associate Degree in Related Subject preferred

Tools

Microsoft Office

Northwest automated system

Job description

Northwest Bank in Columbus, OH is seeking a Contact Center Specialist to deliver quality customer service, handle inquiries, and provide technical assistance using multiple databases.

This role includes evening shifts with a Saturday rotation, a shift differential after 5 PM, and opportunities to educate clients about Northwest products while maintaining confidentiality and meeting service levels.