Customer Care Specialist — Training + Evening Shift Growth

Northwest Bank; Erie (Erie County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Shift differential after 5 PM

Wellness-focused workspace

Comprehensive training program

Job summary

Northwest Bank is seeking a Contact Center Specialist in Erie to deliver high-quality customer service and technical assistance. You will work with multiple databases, educate clients on products, and aim for First Call Resolution in a fast-paced environment.

The role includes evening shifts with a shift differential, comprehensive training, and a supportive supervisor team. Growth opportunities exist as many supervisors started in this role.

Qualifications

• Prior customer service experience preferred.
• Ability to follow policies and procedures accurately.
• Willingness to learn product and service details for effective support.

Responsibilities

• Provide quality and efficient customer service using multiple databases.
• Educate clients on Northwest products and services.
• Meet productivity and service level standards.
• Assist and resolve customer problems with professional communication.
• Document results and maintain confidentiality of information.
• Troubleshoot basic online access issues and use call policies.

Skills

Customer service

Active listening

Communication

Teamwork

Problem solving

First Call Resolution

Education

High School Diploma or Equivalent

Associate Degree preferred

Tools

Microsoft Office Suite

Northwest automated system

Job description

Northwest Bank is seeking a Contact Center Specialist in Erie to deliver high-quality customer service and technical assistance. You will work with multiple databases, educate clients on products, and aim for First Call Resolution in a fast-paced environment.

The role includes evening shifts with a shift differential, comprehensive training, and a supportive supervisor team. Growth opportunities exist as many supervisors started in this role.