Evening-Shift Contact Center Specialist I

Northwest Bank; Erie (Erie County); On-site; USD 21,000 - 29,000; Full time

Job summary

Northwest Bank in Erie, PA seeks a Contact Center Specialist to deliver quality customer service, assist clients with product information, and provide technical help using multiple databases. The role includes evening and Saturday shifts on a rotating basis with a shift differential after 5 PM.

Strong communication and problem‑solving skills are essential to meet service levels and resolve inquiries efficiently.

Qualifications

• Customer service experience preferred.
• Good technology background preferred.
• Able to follow call scripts and policies.

Responsibilities

• Meet productivity standards and complete work in a timely manner.
• Maintain client and Northwest confidentiality.
• Meet service level standards.
• Educate clients on Northwest products and services.
• Identify and resolve customer problems efficiently.
• Document results as instructed.

Skills

Customer service

Teamwork

Communication

Problem solving

Education

High School Diploma or Equivalent

Associate Degree preferred

Job description

Northwest Bank in Erie, PA seeks a Contact Center Specialist to deliver quality customer service, assist clients with product information, and provide technical help using multiple databases. The role includes evening and Saturday shifts on a rotating basis with a shift differential after 5 PM.

Strong communication and problem‑solving skills are essential to meet service levels and resolve inquiries efficiently.