Customer Care Specialist I - Growth & Training

Northwest; Erie (Erie County); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwest Bank is hiring a Contact Center Specialist I in Erie, PA. The role focuses on delivering quality customer service, utilizing multiple databases, and providing technical assistance.

You will be part of a team handling inquiries with a First Call Resolution approach and will engage in ongoing training to enhance product knowledge. The job emphasizes problem solving, clear communication, and effective use of Northwest’s systems.

Qualifications

• High School Diploma or Equivalent preferred
• Associate Degree in Related Subject preferred
• Customer Service Experience preferred
• Good Technological Background preferred

Responsibilities

• Meet productivity standards and complete work in a timely manner
• Respond to customer needs
• Educate clients on the benefits of Northwest products and services
• Ability to troubleshoot online access issues
• Work as part of a team

Skills

Customer service

Active listening

Microsoft Office Software

First Call Resolution

Teamwork

Education

High School Diploma or Equivalent

Associate Degree in Related Subject

Tools

Microsoft Office Software

Debit and Credit Card Systems

Job description

Northwest Bank is hiring a Contact Center Specialist I in Erie, PA. The role focuses on delivering quality customer service, utilizing multiple databases, and providing technical assistance.

You will be part of a team handling inquiries with a First Call Resolution approach and will engage in ongoing training to enhance product knowledge. The job emphasizes problem solving, clear communication, and effective use of Northwest’s systems.