Customer Care Specialist - Evening Shifts

Northwest; Erie (Erie County); In loco; USD 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

Northwest Erie seeks a Contact Center Specialist I to provide quality customer service, assist clients with product information, and troubleshoot issues in a fast-paced environment. The role emphasizes first-call resolution, accuracy, and teamwork.

The position offers on-site work in Erie, PA with evening and weekend shifts on a rotating basis, and eligibility for shift differentials after 5:00 PM. Training and career development opportunities are available.

Competenze

• High School Diploma or equivalent preferred.
• Associate Degree in related subject preferred.
• Customer service experience preferred.

Mansioni

• Meet productivity standards and service level targets.
• Identify and resolve customer issues efficiently with effective solutions.
• Educate clients on Northwest products and services.
• Troubleshoot online access issues as needed.
• Document results and adhere to call policies and scripts.

Conoscenze

Customer service

Effective communication

Active listening

Microsoft Office

Troubleshooting

Formazione

High School Diploma or Equivalent

Associate Degree

Strumenti

Northwest systems

Debit/Credit card systems

Billing systems

Descrizione del lavoro

Northwest Erie seeks a Contact Center Specialist I to provide quality customer service, assist clients with product information, and troubleshoot issues in a fast-paced environment. The role emphasizes first-call resolution, accuracy, and teamwork.

The position offers on-site work in Erie, PA with evening and weekend shifts on a rotating basis, and eligibility for shift differentials after 5:00 PM. Training and career development opportunities are available.