Evening Service Advisor & Writer — Growth & Benefits

The Larson Group; O’Fallon (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical Insurance

Dental Insurance

Basic Life Insurance

401K with employer contribution

Bi-weekly Pay Schedule

Opportunity for advancement

Job summary

The Larson Group Peterbilt is seeking an experienced Service Writer to greet and consult service customers about their problems and to assist in coordinating the service and warranty departments. The role requires close collaboration with technicians and parts staff to ensure efficient service delivery.

The position operates on a 11am–8:30pm shift and offers benefits including PTO, holidays, medical/dental/life, a 401K plan, and opportunities for advancement.

Qualifications

• High School Diploma required.
• A college degree or trade school certificate is preferred but not required.

Responsibilities

• Open and close work orders with as much information as possible.
• Record, adjust and report mechanics time for work orders and payroll.
• Assist with service department phone coverage.
• Strive to resolve customer complaints.
• Schedule appointments.
• Supervise and assist technicians with diagnosis and repairs.
• Assist with warranty repair paperwork flow.
• Check in new trucks delivered to the shop and complete forms.
• Consult with parts on special order parts and sublet repairs.
• Instruct the next shift's service writer on special instructions.
• Keep Service Manager informed of customer complaints and technician problems.
• Perform other duties as assigned.

Skills

Customer service

Communication

Time management

Team coordination

Problem solving

Education

High School Diploma

College/trade certificate preferred

Job description

The Larson Group Peterbilt is seeking an experienced Service Writer to greet and consult service customers about their problems and to assist in coordinating the service and warranty departments. The role requires close collaboration with technicians and parts staff to ensure efficient service delivery.

The position operates on a 11am–8:30pm shift and offers benefits including PTO, holidays, medical/dental/life, a 401K plan, and opportunities for advancement.