Service Advisor

The Larson Group; O’Fallon (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical Insurance

Dental Insurance

Basic Life Insurance

401K with employer contribution

Bi-weekly Pay Schedule

Opportunity for advancement

Job summary

The Larson Group Peterbilt is seeking an experienced Service Writer to greet and consult service customers about their problems and to assist in coordinating the service and warranty departments. The role requires close collaboration with technicians and parts staff to ensure efficient service delivery.

The position operates on a 11am–8:30pm shift and offers benefits including PTO, holidays, medical/dental/life, a 401K plan, and opportunities for advancement.

Qualifications

• High School Diploma required.
• A college degree or trade school certificate is preferred but not required.

Responsibilities

• Open and close work orders with as much information as possible.
• Record, adjust and report mechanics time for work orders and payroll.
• Assist with service department phone coverage.
• Strive to resolve customer complaints.
• Schedule appointments.
• Supervise and assist technicians with diagnosis and repairs.
• Assist with warranty repair paperwork flow.
• Check in new trucks delivered to the shop and complete forms.
• Consult with parts on special order parts and sublet repairs.
• Instruct the next shift's service writer on special instructions.
• Keep Service Manager informed of customer complaints and technician problems.
• Perform other duties as assigned.

Skills

Customer service

Communication

Time management

Team coordination

Problem solving

Education

High School Diploma

College/trade certificate preferred

Job description

The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person will assist in the coordination and communications of the service department as well as perform a variety of tasks with the warranty department.

Shift 11am - 8:30pm

What We Offer:

• Paid Time Off
• Paid Holidays
• Medical, Dental and Basic Life
• 401K with employer contribution
• Bi-weekly Pay Schedule
• Opportunity for advancement and Career Development

Responsibilities:

• Open and close work orders providing as much information as possible.
• Record, adjust and report mechanics time for work orders and payroll.
• Help cover phone calls for the Service Department.
• Try to resolve customer complaints.
• Schedule appointments.
• Supervise and assist technicians with the diagnosis and repairs of their jobs.
• Assist with warranty repair paper flow.
• Check in new trucks delivered to the shop and complete the proper forms.
• Consult with the parts department on special order parts and sublet repairs.
• Instruct the following shift's service writer on any special instructions and appointments.
• Keep Service Manager informed of all customer complaints and technician problems.
• Perform other duties as assigned.

Qualifications:

• Should possess a High School Diploma.
• A College degree or a certificate from a trade school is preferred, but not required.
• Experience in dealership service shop environment is strongly preferred but not required.

*Please note this is a safety-sensitive position