Evening Resident Services Desk Agent (Thu-Sun)

COCM; Norfolk (VA); In loco; USD 22.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits package

Descrizione del lavoro

Capstone On-Campus Management (COCM) seeks a Desk Assistant to be the first point of contact for residents at Spartan Suites. The role focuses on delivering a positive customer experience, resolving issues, and ensuring smooth front desk operations in a university residence setting.

The ideal candidate will have strong communication and multitasking abilities, followed by the capacity to handle after-hours and crisis-related procedures.

Competenze

• High school diploma or GED required.
• Experience working at an office or service desks is preferred.
• Strong customer service, communication, and interpersonal skills.
• Ability to follow established policies, procedures, and university regulations, including after-hours and emergency protocols.
• Ability to recognize and report policy violations, security concerns, and maintenance issues.
• Ability to work 4:30pm-12:30am Thursday-Saturday-Sunday.

Mansioni

• Primary point of contact to address residents’ needs and issues.
• Answers incoming telephone calls, determines the purpose of the callers, and forwards calls to appropriate personnel or department.
• Answers questions, provides directions, and other information requested by residents and/or visitors.
• Ability to understand and follow proper policies and procedures in relation to crisis management (involving residents and facilities).
• Performs clerical duties as needed.
• Provide assistance with special events
• Assist with special projects.
• Responsible for set-up & break down of all program spaces.
• Receives, sorts, and routes mail, both incoming and outgoing (federal and campus mail)
• Checks out equipment to residents
• Monitors student and visitor access.
• Enforcing University regulations and policies after hours.
• Reports policy violations or security issues to appropriate staff.
• Clean up spills that require immediate attention (to include water, sewage, and/or bodily fluids).
• Assist residents and staff with entry of work request and relay emergent issues to the appropriate management staff.
• Attends all desk staff meetings and training sessions as scheduled.
• Other duties as assigned.

Conoscenze

Customer service

Communication

Interpersonal skills

Organization

Multitasking

Formazione

High school diploma or GED

Descrizione del lavoro

Capstone On-Campus Management (COCM) seeks a Desk Assistant to be the first point of contact for residents at Spartan Suites. The role focuses on delivering a positive customer experience, resolving issues, and ensuring smooth front desk operations in a university residence setting.

The ideal candidate will have strong communication and multitasking abilities, followed by the capacity to handle after-hours and crisis-related procedures.