Remote Bilingual Service Desk Representative (English/Spanish)

Insight Public Sector; Chandler (AZ); A distancia; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

Insight Public Sector is seeking a Remote Service Desk Representative (Bilingual: English/Spanish) to support desktop hardware, software, and telecom equipment. You will respond to inquiries via in-person, phone, email, and chat, providing clear verbal and written communication while guiding users on proper technology usage.

The role requires at least one year of help desk experience in a corporate environment, with two years preferred, and a strong knowledge of hardware and software concepts

Formación

• Must have a minimum of one year of help desk experience in a corporate environment; two years preferred.
• Must have comprehensive knowledge of computer hardware and software concepts.
• Extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools.

Responsabilidades

• Manage issues through multiple inbound channels: in-person requests, queue calls (phone), emails, chat, web forms, or client tracking/ticketing databases.
• Respond to all customer requests in a timely and professional manner.
• Instruct end users in the appropriate use of equipment, software, and reference materials.
• Assist with all aspects of technical support, including on-site visits as needed.

Conocimientos

Bilingual: English/Spanish

Customer service

Verbal and written communication

Herramientas

Microsoft products

Network/account management tools

Descripción del empleo

Remote Service Desk Representative – Must be Bilingual (English/Spanish)

Location: Remote – must have the ability to work the hours listed below

Requirement: Bilingual – Fluent in both English and Spanish

Shift: Monday – Friday, 3:00 PM to 10:30 PM CST

Pay: $18.75/hr (fixed)

About the role

The Service Desk Representative is responsible for supporting all desktop hardware, software, and telecommunications equipment. As a Service Desk Representative, you are on the front line of supporting Insight customers. In this role, you will respond to customer inquiries in person, via phone, email, and chat. Associates must possess strong verbal and written communication skills.

What you'll do at Insight

• Effectively manage issues through multiple forms of inbound requests, including in-person requests, queue calls (phone), emails, chat, web forms, or client tracking/ticketing databases.
• Respond to all customer requests in a timely and professional manner.
• Instruct end users in the appropriate use of equipment, software, and/or reference materials.
• Assist with all aspects of technical support, including on-site visits as needed.

What we're looking for

• Must have a minimum of one year of help desk experience in a corporate environment; two years preferred.
• Must have comprehensive knowledge of computer hardware and software concepts.
• This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools.
• Due to the nature of our client, proof of U.S. citizenship is required for this position.
• The ability to pass an extensive background check, drug screening, and credit check upon hire is required.

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Equal Opportunity

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.