Evening Patient Experience Specialist - Front Desk

ProgressiveHealth Rehabilitation, Inc; Princeton (IN); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Paid time off

Continuing education assistance

Opportunities for growth and advance

Job summary

ProgressiveHealth Rehabilitation, Inc. is seeking a patient experience specialist to manage front office duties at our Princeton, IN clinic. The role supports scheduling, patient intake, referrals, and documentation while ensuring precise insurance verifications and patient communications.

The position is part-time and on-site with evening hours (Mon-Fri, 7pm-11pm). Ideal candidates have a high school diploma, healthcare exposure, and strong computer skills to navigate databases and Microsoft

Qualifications

• High school diploma or GED required.
• At least 1 year of related experience and/or training.
• Past medical office experience is preferred but not required.
• Ability to stand, walk, and sit for the shift.
• Strong written and verbal communication and professionalism.

Responsibilities

• Schedule and recapture appointments and proactively reschedule as needed.
• Register patients at check-in/out and verify information.
• Coordinate with patients/referring physicians for referrals.
• Document referrals in logs and schedule initial evaluations and follow-ups.
• Verify insurance and obtain necessary prior authorizations.
• Educate patients about coverage and payment responsibilities.
• Ensure client signatures on required documentation and handle calls professionally.
• Support clinic operations as assigned by the Manager.

Skills

Customer service

Communication

Professionalism

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Job description

ProgressiveHealth Rehabilitation, Inc. is seeking a patient experience specialist to manage front office duties at our Princeton, IN clinic. The role supports scheduling, patient intake, referrals, and documentation while ensuring precise insurance verifications and patient communications.

The position is part-time and on-site with evening hours (Mon-Fri, 7pm-11pm). Ideal candidates have a high school diploma, healthcare exposure, and strong computer skills to navigate databases and Microsoft