Patient Experience Specialist

ProgressiveHealth Rehabilitation, Inc; Princeton (IN); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Paid time off

Continuing education assistance

Opportunities for growth and advance

Job summary

ProgressiveHealth Rehabilitation, Inc. is seeking a patient experience specialist to manage front office duties at our Princeton, IN clinic. The role supports scheduling, patient intake, referrals, and documentation while ensuring precise insurance verifications and patient communications.

The position is part-time and on-site with evening hours (Mon-Fri, 7pm-11pm). Ideal candidates have a high school diploma, healthcare exposure, and strong computer skills to navigate databases and Microsoft

Qualifications

• High school diploma or GED required.
• At least 1 year of related experience and/or training.
• Past medical office experience is preferred but not required.
• Ability to stand, walk, and sit for the shift.
• Strong written and verbal communication and professionalism.

Responsibilities

• Schedule and recapture appointments and proactively reschedule as needed.
• Register patients at check-in/out and verify information.
• Coordinate with patients/referring physicians for referrals.
• Document referrals in logs and schedule initial evaluations and follow-ups.
• Verify insurance and obtain necessary prior authorizations.
• Educate patients about coverage and payment responsibilities.
• Ensure client signatures on required documentation and handle calls professionally.
• Support clinic operations as assigned by the Manager.

Skills

Customer service

Communication

Professionalism

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Job description

Patient Experience Specialist

Showing 1 location

Princeton, IN 47670, USA

• On-site
• Part-Time
• Requisition #: PATIE002650

Description

We are looking for an outgoing and customer service-driven Patient Experience Specialist to join our team! This position will hold the front office responsibility within a therapy office providing patient-care services to team members at a large automotive manufacturing facility. This is also a wonderful opportunity to expand your knowledge and gain experience in the healthcare industry. Come be a part of a growing organization in a progressive, supportive, and innovative team!

• Schedule: Monday - Friday, 7pm-11pm
  • Hours & Days may be flexible

What will you be doing in this role?

• Scheduling and recapturing appointments, missing in action patients, and pro-actively rescheduling appointments
• Registering patients (check-in/out) and ensuring all information is complete and accurate
• Coordinating with the patient and/or referring physician to obtain referrals
• Documenting referrals as directed in appropriate logs
• Scheduling initial evaluations and follow up visits to yield optimal visits per treatment plan
• Verifying patient’s insurance in advance to ensure that necessary prior authorizations by payors have been obtained
• Educating patients confidently about their coverage and payment responsibilities as it relates to provided services
• Ensuring patients understand and sign necessary documentation
• Answering incoming telephone calls consistently and professionally, with attention to detail
• Taking and delivering messages or transferring calls to voice mail when appropriate personnel is unavailable
• Any other duties relating to the operations of the clinic that might be assigned by the Manager

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties, and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.

Our ideal candidate will have:

• Have a high school diploma or GED
• Have at least a year of related experience and/or training
  • Past medical office experience is preferred but not required
• Have the ability to stand, walk, and sit throughout the entire assigned shift
• Have a high degree of professionalism in both written and verbal communication
• Have strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel
• Have the ability to work both independently and in a team environment, without constant supervision
• Be able to maintain confidentiality
• Be able to adapt, learn, and multitask in a fast-paced setting

What you get from us:

• Opportunity for important work/life balance
• Paid time off (PTO)
• Continuing education assistance
• Opportunities for growth and advancement

Eligibility to Work:

This position requires candidates to be authorized to work in the United States on a full-time basis without requiring current or future sponsorship for an employment visa (e.g., H-1B, OPT, etc.).

About ProgressiveHealth:

ProgressiveHealth is the premier provider of a broad spectrum of occupational and non-occupational health services including on-site medical, injury prevention, health improvement, rehabilitation management solutions, and more! We are dedicated to delivering superior care and improving both patient and client outcomes. With over 1,000 employees supporting operations across the United States and in Canada, ProgressiveHealth continues to expand the number of client partners it serves and the lives it impacts.

An Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.