Patient Experience Specialist — Part-Time Front Desk

Southern Indiana Community Healthcare; Paoli (IN); On-site; USD 19,000 - 25,000; Part time

Job summary

Southern Indiana Community Health Care in Paoli, IN is seeking a part-time medical receptionist to greet patients, verify insurance and schedule appointments. This role supports clinic operations in a busy reception area.

Work hours are up to 24 hours per week, Monday through Friday, 8am–6pm, with responsibilities including answering calls, basic data entry, and maintaining records and the appointment book.

Qualifications

• Knowledge of business office procedures.
• Knowledge of grammar, spelling and punctuation to type patient information.
• Ability to operate computer and other office equipment.
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Ability to speak clearly and concisely.
• Ability to read, understand and follow oral and written instructions.

Responsibilities

• Greet patients and visitors in a prompt, courteous and helpful manner.
• Check in patients, verify insurance eligibility and update necessary information in the database. Assist patients with ambulatory difficulties.
• Maintain appointment book and follow office scheduling policies.
• Answer telephone, screen calls, take messages, and provide information.
• Type correspondence, sort mail, and medical records as directed.
• Screen visitors and respond to routine requests for information.
• Maintain work area and lobby in neat and orderly manner.
• Attend meetings as required and participate on committee as requested.
• Perform related work as required.
• Verify and enter qualifying CHAP into PM system, then file at designated location.
• Reports safety, privacy, or general patient concerns to administration or privacy/security officer.

Skills

Greet patients

Phone etiquette

Data entry

Appointment scheduling

Tools

PM system

Job description

Southern Indiana Community Health Care in Paoli, IN is seeking a part-time medical receptionist to greet patients, verify insurance and schedule appointments. This role supports clinic operations in a busy reception area.

Work hours are up to 24 hours per week, Monday through Friday, 8am–6pm, with responsibilities including answering calls, basic data entry, and maintaining records and the appointment book.