Evening Patient Access & Switchboard Specialist

Stony Brook Medicine; Town of Southampton (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Stony Brook Southampton Hospital's Patient Access Services in a hospital setting encompasses many roles and responsibilities. The Patient Access Communications/Switchboard Associate is responsible for ensuring all patients are registered in accordance to departmental policy and procedure.

Collaborates with nursing staff, non-clinical staff, and other professional staff to assist in an efficacious process flow and to ensure adherence to regulatory and contractual mandates.

Qualifications

• Or in lieu of degree, High School Diploma/GED and two (2) years’ combined experience in Revenue Cycle, Medical Office, or Business Office.
• Strong communication, interpersonal, and multitasking skills.
• Computer literacy and customer service skills.

Responsibilities

• Supports registration functions and general office duties including word processing, copying, filing, faxing, answering phones and data entry.
• Conducts patient interviews as part of the scheduling/registration procedure, where they gather and confirm patient’s demographic details, insurance data, and financial obligations.
• Verifies patient’s prescription, diagnosis, referring providers and services based on facility and patient’s availability.
• Operates telephone switchboards and consoles to connect, hold, transfer and disconnect telephone calls.
• Develops and maintains positive customer service with all patients, colleagues, visitors, and vendors by exercising utmost diplomacy and tact.

Skills

Communication skills

Interpersonal skills

Multitasking

Computer literacy

Customer service skills

Education

High School Diploma/GED

Tools

CPT

ICD-10

Medical terminology

Job description

Stony Brook Southampton Hospital's Patient Access Services in a hospital setting encompasses many roles and responsibilities. The Patient Access Communications/Switchboard Associate is responsible for ensuring all patients are registered in accordance to departmental policy and procedure.

Collaborates with nursing staff, non-clinical staff, and other professional staff to assist in an efficacious process flow and to ensure adherence to regulatory and contractual mandates.