Patient Access Lead — Admitting & Outpatient Services

Stony Brook University Medical Center; Stony Brook (NY); On-site; USD 56,000 - 68,000; Full time

Job summary

Stony Brook Medicine is seeking a Patient Access Team Lead for Admitting and Offsite Outpatient locations. The role supervises registration workflows, ensures accurate patient data, and coordinates with supervisors to manage daily operations while delivering high-quality customer service.

The incumbent will guide staff on training, ensure complete registrations, and secure necessary consents and insurance coverage, including patient financial discussions.

Qualifications

• Associate's Degree with two years in customer service, healthcare, or related field, or four years of related experience.
• Excellent verbal and written communication; ability to multi-task.
• Ability to work with stressed patients and family members.

Responsibilities

• Lead daily operations/registrations at assigned locations with supervisor input.
• Ensure staff understand training modules and workflows.
• Provide guidance on patient registrations, consents, and financial clearance.

Skills

Customer service excellence

Communication skills

Multi-tasking

Education

Associate's Degree or equivalent

4 years of related experience in lieu of degree

Tools

EMR systems

Financial clearance systems

Job description

Stony Brook Medicine is seeking a Patient Access Team Lead for Admitting and Offsite Outpatient locations. The role supervises registration workflows, ensures accurate patient data, and coordinates with supervisors to manage daily operations while delivering high-quality customer service.

The incumbent will guide staff on training, ensure complete registrations, and secure necessary consents and insurance coverage, including patient financial discussions.