Evening Patient Access Specialist (7pm–7am)

St. Tammany Health System; Mandeville (LA); On-site; USD 32,000 - 43,000; Full time

Job summary

St. Tammany Health System in Covington, LA is seeking a Patient Access Representative to streamline patient check-in, safeguard confidentiality, and support accurate data collection in accordance with HIPAA and policy.

The role emphasizes excellent customer service, efficient throughput, and awareness of patients' rights, with a 42-hour work week and rotating 7pm–7am shifts, including weekends. Previous call-center or healthcare front-desk experience is a plus.

Qualifications

• Excellent written and verbal communication with patients and/or insurance carriers.
• Ability to work in a fast-paced professional environment.
• Excellent organizational skills and maintains a professional and neat work environment.
• Promotes a positive image while maintaining confidentiality.
• Some positions are essential personnel during disasters (e.g., hurricane evacuations).
• Knowledge of location-specific processes and systems may differ.

Responsibilities

• Complete efficient and organized check-in for patients and ensure top priorities are throughput and customer service.
• Collect accurate information and ensure HIPAA confidentiality.
• Inform patients of their rights as determined by HIPAA and policy.

Skills

Communication

Organization

Confidentiality

Customer service

Professionalism

Education

High school diploma

Post-secondary enrollment/credential

Job description

St. Tammany Health System in Covington, LA is seeking a Patient Access Representative to streamline patient check-in, safeguard confidentiality, and support accurate data collection in accordance with HIPAA and policy.

The role emphasizes excellent customer service, efficient throughput, and awareness of patients' rights, with a 42-hour work week and rotating 7pm–7am shifts, including weekends. Previous call-center or healthcare front-desk experience is a plus.