Evening Patient Access & Registration Specialist

Cambridge Health Alliance; Everett (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Cambridge Health Alliance is seeking a Patient Access Representative at CHA Everett Hospital to manage patient registrations for inpatient, outpatient, and emergency services. The role emphasizes accuracy, efficiency, and a patient-centered approach to streamline admissions and insurance verification.

Responsibilities include keeping current on insurance requirements, training new staff, and ensuring high-quality service throughout pre- and post-visit processes, with a focus on compliance and

Qualifications

• High School Diploma required; Associate Degree preferred.
• Two years of patient access experience and customer service.
• Familiar with insurance verification, copayment determination, and medical billing.
• Experience with Epic systems (Grand Central, Prelude, EMR) preferred.

Responsibilities

• Register patients accurately and in a timely manner for inpatient, outpatient, and emergency services.
• Keep up to date with changes in insurance plan requirements related to referrals and point of service collection.
• Train new registration staff as needed to ensure consistent service quality.
• Ensure high quality service and accuracy of information during pre- and post-visit processes.

Skills

Customer service experience

Medical terminology

Communication skills

Education

High School Diploma

Associate Degree preferred

Tools

Epic systems

Microsoft Office

Google Workspace

Job description

Cambridge Health Alliance is seeking a Patient Access Representative at CHA Everett Hospital to manage patient registrations for inpatient, outpatient, and emergency services. The role emphasizes accuracy, efficiency, and a patient-centered approach to streamline admissions and insurance verification.

Responsibilities include keeping current on insurance requirements, training new staff, and ensuring high-quality service throughout pre- and post-visit processes, with a focus on compliance and