Evening Patient Access & Registration Specialist

Cleveland Clinic; Bath (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Cleveland Clinic Akron General Bath Health and Wellness Center is seeking a Patient Access Representative - AGP to join a leading healthcare system in the Akron area. You will handle patient registrations, collect insurance information and assist families, setting a positive tone at first contact.

Evening shifts 3:00pm-11:00pm or 11:00am-7:00pm with every other weekend and rotating holidays. The role emphasizes empathy and accurate data capture within Epic, contributing to smooth patient flow

Qualifications

• High School Diploma or GED and two years of experience in a customer facing role with in-person or phone contact
• OR an Associate's Degree and one year of experience
• OR a Bachelor's Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems

Responsibilities

• Perform registration and complete an accurate face-to-face interview to obtain demographic, insurance, medical and financial information
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register
• Maintain productivity and quality standards
• Function as a Super User and act as a resource for training of new caregivers
• Provide registration and cash collection access in Epic

Skills

Customer service

Communication

Empathy

Data entry

Education

High school diploma or GED

Associate's degree (OR) one year experience

Bachelor’s degree

Tools

Epic

Job description

Cleveland Clinic Akron General Bath Health and Wellness Center is seeking a Patient Access Representative - AGP to join a leading healthcare system in the Akron area. You will handle patient registrations, collect insurance information and assist families, setting a positive tone at first contact.

Evening shifts 3:00pm-11:00pm or 11:00am-7:00pm with every other weekend and rotating holidays. The role emphasizes empathy and accurate data capture within Epic, contributing to smooth patient flow