ER Patient Access Coordinator

University Hospitals Pain Management; Chardon Township (OH); On-site; USD 22,000 - 30,000; Part time

Job summary

UH Geauga Medical Center in Chardon, Ohio, seeks a part-time Patient Access Representative for the Emergency Department. You will be the first contact for patients and families, handling registration, check-in, insurance verification, and upfront scheduling in a fast-paced, compassionate environment.

You'll collaborate with nurses and physicians, manage EPIC queues, handle copays, and support patient navigation through MyChart and communications tools, while upholding HIPAA and confidentiality.

Qualifications

• Experience assisting patients in a fast-paced environment.
• Ability to verify demographics and insurance accurately.
• Strong communication with patients and care teams.

Responsibilities

• Register, check-in and discharge patients efficiently and empathetically.
• Verify insurance information and collect copays as required.
• Respond to calls, answer questions, and schedule appointments.
• Support MyChart navigation and patient communications tools.
• Maintain accurate documentation and manage EPIC work queues.
• Protect patient privacy and comply with HIPAA/PHI regulations.

Skills

Patient registration

Communication

EPIC navigation

Insurance verification

HIPAA compliance

Multitasking

Team collaboration

Tools

EPIC

Job description

UH Geauga Medical Center in Chardon, Ohio, seeks a part-time Patient Access Representative for the Emergency Department. You will be the first contact for patients and families, handling registration, check-in, insurance verification, and upfront scheduling in a fast-paced, compassionate environment.

You'll collaborate with nurses and physicians, manage EPIC queues, handle copays, and support patient navigation through MyChart and communications tools, while upholding HIPAA and confidentiality.