Patient Access Representative - AGP

Cleveland Clinic; Bath (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Cleveland Clinic Akron General Bath Health and Wellness Center is seeking a Patient Access Representative - AGP to join a leading healthcare system in the Akron area. You will handle patient registrations, collect insurance information and assist families, setting a positive tone at first contact.

Evening shifts 3:00pm-11:00pm or 11:00am-7:00pm with every other weekend and rotating holidays. The role emphasizes empathy and accurate data capture within Epic, contributing to smooth patient flow

Qualifications

• High School Diploma or GED and two years of experience in a customer facing role with in-person or phone contact
• OR an Associate's Degree and one year of experience
• OR a Bachelor's Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems

Responsibilities

• Perform registration and complete an accurate face-to-face interview to obtain demographic, insurance, medical and financial information
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register
• Maintain productivity and quality standards
• Function as a Super User and act as a resource for training of new caregivers
• Provide registration and cash collection access in Epic

Skills

Customer service

Communication

Empathy

Data entry

Education

High school diploma or GED

Associate's degree (OR) one year experience

Bachelor’s degree

Tools

Epic

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Access Representative - AGP

Location

Akron

Facility

Bath Health and Wellness

Department

Patient Registration-Cleveland Clinic Akron General

Job Code

U99943

Shift

Evenings

Schedule

3:00pm-11:00pm/11:00am-7:00pm

Job Summary

Job Details

Join Cleveland Clinic Akron General's Bath Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergencycareand specialty services along with Lifestyles, a medically based fitness program and facility.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you willbe the first person the patient will interact with once they are through security, allowing you tosetthe tone for how the visit goes. Patients are not at their best during an Emergency Department visit, requiring this caregiver to have empathy.Your role is essential to ensuring a seamless model of access for patients, physicians,and family membersandmaking each patient’s day better.

A caregiver in this position workseveningsfrom3:00PM - 11:00PM, includingevery other weekendand rotating holidays.

A caregiver who excels in this role will:

• Perform registration and completean accurateface-to-face interview to obtain demographic, insurance,medicaland financial information.

• Crosstrain tostaffall areas of patient access, such as front desk, admitting office,EDand cash register.

• Maintain productivity and quality standards.

• Function as a Super User and act as a resource fortraining ofnew caregivers.

• Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in a customer facing rolewith in-person or phone contact

• OR an Associate's Degreeand one year of experience

• OR aBachelor’s Degree

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year

• Basic PC software application knowledge and ability to use multiple data systems

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.