PRN Patient Access & Scheduling Specialist

University Hospitals Pain Management; Parma, Northern (OH, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Parma Medical Center in Parma, OH is seeking a Patient Access Representative to greet patients, manage check-in/check-out, verify demographics and insurance, and collect copays to ensure accurate records and a smooth registration experience.

You will guide patients through MyChart enrollment, schedule appointments, coordinate with care teams, and work with EPIC worklists to support timely visits and a positive patient experience. This PRN, on-site role emphasizes teamwork and PHI privacy.

Qualifications

• Registration, insurance, scheduling and billing information accuracy.
• Excellent communication with patients and care teams.
• Experience with EPIC and MyChart is a plus.

Responsibilities

• Welcome patients by checking them in and out for visits in a professional and friendly way
• Answer patient calls, respond to questions, and help schedule appointments
• Support patients in enrolling in and using MyChart
• Enter, update, and verify patient demographic, insurance, and financial information to ensure accurate records
• Communicate important information to providers and care team members to support smooth patient care
• Contact insurance companies as needed to help resolve coverage, pre-authorization, or billing questions
• Collect and process patient payments, including copays, coinsurance, deductibles, and outstanding balances
• Assist patients with completing forms and required documentation
• Work within EPIC workqueues, worklists, and inbasket messages to support daily workflow
• Schedule referrals and follow-up appointments
• Scan and upload documents accurately and in a timely manner into EPIC

Job description

Parma Medical Center in Parma, OH is seeking a Patient Access Representative to greet patients, manage check-in/check-out, verify demographics and insurance, and collect copays to ensure accurate records and a smooth registration experience.

You will guide patients through MyChart enrollment, schedule appointments, coordinate with care teams, and work with EPIC worklists to support timely visits and a positive patient experience. This PRN, on-site role emphasizes teamwork and PHI privacy.