Evening Patient Access Associate - Registration

Sentara Healthcare Inc; Virginia Beach, Northern (VA, KY); Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

401(k) with employer match

Paid time off

Job summary

Sentara Healthcare Inc. is seeking a Patient Access Representative for the evening shift (2:30pm–11:00pm). The role handles patient registration, insurance verification, and scheduling while ensuring privacy and compliance standards are met.

The position involves collecting payments, explaining invoices, and providing first-point contact support to patients, families, and visitors in a community hospital setting.

Qualifications

• 2 years of Customer Service and/or Data Entry.
• Associate or bachelor’s degree in lieu of two years of experience.
• Proficiency in Keyboarding.

Responsibilities

• Verify patient identity and select correct patient record during registration.
• Review schedules and physician orders to register the patient for the appropriate service.
• Explain and collect co-payments, deposits, and outstanding balances and complete transactions securely.
• Schedule, pre-admission, and discharge duties and provide updates to families in waiting areas.
• Greet patients and families and ensure they arrive to the correct service area at the right time.

Skills

Customer Service

Data Entry

Front Desk

Scheduling

Education

High School Diploma or Equivalent

Associate or Bachelor’s degree in lieu of 2 years of experience

Job description

Sentara Healthcare Inc. is seeking a Patient Access Representative for the evening shift (2:30pm–11:00pm). The role handles patient registration, insurance verification, and scheduling while ensuring privacy and compliance standards are met.

The position involves collecting payments, explaining invoices, and providing first-point contact support to patients, families, and visitors in a community hospital setting.