Evening & Overnight Guest Services Pro

CoralTree Hospitality; Boston (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Seaport Hotel is seeking a Guest Services Representative in Boston to be the welcoming face of the property, handling check-ins, reservations, and special requests while guiding guests through their stay. You will be empowered to make decisions that improve the guest experience and leave a lasting positive impression.

The role requires strong English communication, a focus on attention to detail, and flexibility to work evenings and overnight shifts, including weekends, with shift

Qualifications

• One year of hospitality, guest service, or related experience preferred.
• Strong English communication skills.
• High school diploma or equivalent; bachelor’s degree is a plus.

Responsibilities

• Greet guests and assist with check-ins and reservations.
• Provide concierge services and assist with guest requests.
• Resolve guest issues and collaborate across departments to enhance the experience.
• Deliver service beyond guest expectations and adapt quickly to challenges.

Skills

Customer service

Communication skills

Team player

Education

High school diploma

Job description

The Seaport Hotel is seeking a Guest Services Representative in Boston to be the welcoming face of the property, handling check-ins, reservations, and special requests while guiding guests through their stay. You will be empowered to make decisions that improve the guest experience and leave a lasting positive impression.

The role requires strong English communication, a focus on attention to detail, and flexibility to work evenings and overnight shifts, including weekends, with shift