Guest Experience Specialist

The Revolution Hotel; Boston (MA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health coverage

401K with match

Life insurance

Disability insurance

PTO

Holidays

Earned wage access

EAP

Travel discounts

Job summary

Olympia Hospitality is seeking a Guest Service Representative in Boston to warmly greet guests, assist with reservations, and manage the check‑in/check‑out process with attention to detail and efficiency.

You will provide hotel information, handle inquiries by phone, email, or in person, and coordinate with housekeeping to ensure rooms are ready for occupancy. The role emphasizes customer service, accurate records, and prompt issue resolution.

Qualifications

• Prior customer service experience is preferred.
• High school diploma or equivalent work experience preferred, but not required.

Responsibilities

• Greet guests upon arrival and ensure a smooth check‑in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Olympia Hospitality is seeking a Guest Service Representative in Boston to warmly greet guests, assist with reservations, and manage the check‑in/check‑out process with attention to detail and efficiency.

You will provide hotel information, handle inquiries by phone, email, or in person, and coordinate with housekeeping to ensure rooms are ready for occupancy. The role emphasizes customer service, accurate records, and prompt issue resolution.