On-call Guest Services Representative

CoralTree Hospitality; Boston (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Seaport Hotel is seeking a Guest Services Representative in Boston to be the welcoming face of the property, handling check-ins, reservations, and special requests while guiding guests through their stay. You will be empowered to make decisions that improve the guest experience and leave a lasting positive impression.

The role requires strong English communication, a focus on attention to detail, and flexibility to work evenings and overnight shifts, including weekends, with shift

Qualifications

• One year of hospitality, guest service, or related experience preferred.
• Strong English communication skills.
• High school diploma or equivalent; bachelor’s degree is a plus.

Responsibilities

• Greet guests and assist with check-ins and reservations.
• Provide concierge services and assist with guest requests.
• Resolve guest issues and collaborate across departments to enhance the experience.
• Deliver service beyond guest expectations and adapt quickly to challenges.

Skills

Customer service

Communication skills

Team player

Education

High school diploma

Job description

The Guest Services Representative will engage with the guest in a variety of job functions. This position represents the hotel and will often be the first and last impression the guest has of the hotel. All Guest Service Representatives are empowered to make decisions that enhance the guest experience and create a positive impression of The Seaport Hotel. To succeed, GSR’s must anticipate guest needs and deliver service beyond what our guests expect. The position reports directly to the Guest Services Management team. This position will involve a great deal of guest contact and a high level of attention to detail. The position can often bring unexpected challenges so being able to adapt quickly is critical to being successful.

Responsibilities

Join the team that creates unforgettable first impressions! As a Guest Services Representative, you'll be the welcoming face of Seaport Hotel, helping guests navigate every aspect of their stay. From check-ins, reservations, and special requests to concierge services, guest problem resolution, and cross-department collaboration, no two days are the same. If you're passionate about hospitality, enjoy a fast-paced environment, and love going above and beyond to exceed expectations, this is the opportunity for you.

Qualifications

This role requires flexibility to work evening (3:00 PM to 11:30 PM) and overnight (11:00 PM to 7:30 AM) shifts, including weekends, with an additional shift differential provided for overnight hours. The ideal candidate has at least one year of hospitality, guest service, or related experience, strong English communication skills, and a passion for creating exceptional guest experiences. A high school diploma or equivalent is preferred, with a bachelor's degree viewed as an added advantage. If you're a dependable team player who enjoys connecting with people and delivering outstanding service, we'd love to hear from you.