Evening & Overnight Front Desk Host – Luxury Hospitality

Hyatt Hotels Corporation; Austin (TX); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Health and welfare plans

401(k) plan

Paid time off: vacation, holidays, and

Paid Family Bonding Time

Adoption Assistance

Discounted and complimentary Hyatt/Thé

Free colleague meals during shifts

Well-being & educational assistance

Job summary

Hyatt Thompson Austin, operated by Thompson Hotels, is seeking a Front Office & Overnight Host to welcome guests, handle check-in/out, and support overnight hotel operations. The role blends evening and overnight shifts in a fast-paced luxury setting, with opportunities to interact with guests and coordinate across departments for a seamless experience.

You will balance daily transactions, communicate services and promotions, and contribute to audit reports during overnight hours, ensuring

Qualifications

• Previous hospitality, guest service, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to work a flexible schedule including evenings, overnight shifts, weekends, and holidays.
• Comfortable working independently and making sound decisions.
• Strong attention to detail and organizational skills.
• Basic computer proficiency and ability to learn hotel operating systems.
• Ability to multitask in a fast-paced environment while maintaining a positive and professional demeanor.

Responsibilities

• Welcome guests and provide exceptional service throughout their stay.
• Complete guest check-in and check-out procedures efficiently and accurately.
• Communicate hotel services, amenities, and promotions to enhance the guest experience.
• Process payments and maintain accurate guest accounts.
• Respond to guest inquiries, requests, and service recovery opportunities in a timely manner.
• Perform overnight operational and auditing procedures, including balancing daily transactions and preparing required reports.
• Identify and correct discrepancies while maintaining attention to detail and accuracy.
• Work independently during overnight hours while supporting overall hotel operations.
• Collaborate with other departments to ensure a seamless guest experience.
• Perform additional duties as assigned.

Skills

Guest service experience

Communication skills

Flexible schedule

Independent decision making

Attention to detail

Basic computer skills

Multitasking

Job description

Hyatt Thompson Austin, operated by Thompson Hotels, is seeking a Front Office & Overnight Host to welcome guests, handle check-in/out, and support overnight hotel operations. The role blends evening and overnight shifts in a fast-paced luxury setting, with opportunities to interact with guests and coordinate across departments for a seamless experience.

You will balance daily transactions, communicate services and promotions, and contribute to audit reports during overnight hours, ensuring