Front Office Host (Overnight Availability Required)

Hyatt Hotels Corporation; Kansas City (MO); On-site; USD 36,000 - 51,000; Full time

Job summary

Hyatt Regency Lost Pines Resort and Spa in Austin, TX, is seeking a Front Office Host with overnight availability. You will welcome guests, assist with check-in/check-out, manage reservations, and respond to inquiries to ensure smooth front desk operations.

You will balance daily financial transactions during night audits, prepare reports, and maintain a warm, professional demeanor while working a flexible schedule including evenings, weekends, and holidays.

Qualifications

Responsibilities

• Greet guests and complete check-in and check-out procedures
• Handle reservations, room assignments, and guest requests
• Provide knowledgeable and courteous service to guests and colleagues
• Perform night audit duties, including balancing reports and financial transactions
• Address guest concerns and resolve issues promptly
• Maintain front desk organization and cleanliness
• Communicate effectively with other departments to ensure seamless operations
• Follow all safety and security procedures
• Able to work a flexible schedule, including overnight shifts, evenings, weekends, and holidays, in accordance with operational needs

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Front Office Host (Overnight Availability Required)

Front Office

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

At Hyatt, we believe our guests choose us because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. As a Front Office Host, you play a key role in creating a welcoming first impression and delivering exceptional guest experiences throughout each stay.

The Front Office Host is responsible for assisting guests with check-in and check-out, managing reservations, responding to guest inquiries, and ensuring smooth front desk operations. This position also serves as a Relief Night Auditor with additional evening shifts on other days. Open availability is essential to support operational needs.

This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while maintaining a warm and professional demeanor. Responsibilities during overnight shifts include balancing daily financial transactions and preparing reports.

This position requires continuous standing, frequent use of computer systems, and interaction with guests and colleagues. Must be able to work a flexible schedule, including overnight shifts evenings, weekends, and holidays.

The hourly rate for this position is $31.29.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Greet guests and complete check-in and check-out procedures
• Handle reservations, room assignments, and guest requests
• Provide knowledgeable and courteous service to guests and colleagues
• Perform night audit duties, including balancing reports and financial transactions
• Address guest concerns and resolve issues promptly
• Maintain front desk organization and cleanliness
• Communicate effectively with other departments to ensure seamless operations
• Follow all safety and security procedures
• Able to work a flexible schedule, including overnight shifts, evenings, weekends, and holidays, in accordance with operational needs

Hyatt Regency Lost Pines Resort and Spa | Austin , Bastrop , TX

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