Evening & Overnight Emergency Call Center Rep

Affiliated Monitoring, Inc.; Union (NJ); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Fully paid training

Health/dental/vision insurance

401k with company match

Paid vacation

Paid holidays

Job summary

Affiliated Monitoring, Inc. is hiring Evening Shift Customer Service Representatives to support our 24/7 emergency contact center network across the United States.

This role starts at $19 per hour, with weekend shifts and a training program designed to prepare you for success in a fast-paced call center environment. You will monitor alarm signals, assist customers, collect accurate information, and follow procedures to ensure safety.

Qualifications

• You want to work in a fast-paced call center environment where you will help protect people and keep them safe.
• You are detailed oriented.
• You have solid communication skills.
• You enjoy learning new skills, systems, processes, and procedures.

Responsibilities

• Monitor emergency alarm signals in a clean and modern call center environment.
• Provide excellent customer service to our customers.
• Collect information from our customers to update their accounts.
• Follow company processes and procedures to ensure the proper handling of each alarm.
• This job may include dispatching emergency services such as the police, fire department, or EMS.

Skills

Communication skills

Attention to detail

Fast-paced environment

Learning new skills

Education

HS Diploma or GED

Job description

Affiliated Monitoring, Inc. is hiring Evening Shift Customer Service Representatives to support our 24/7 emergency contact center network across the United States.

This role starts at $19 per hour, with weekend shifts and a training program designed to prepare you for success in a fast-paced call center environment. You will monitor alarm signals, assist customers, collect accurate information, and follow procedures to ensure safety.