Evening Operations Supervisor - Shelter & Safety

Catholic Charities of Baltimore; Baltimore (MD); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health/Dental/Vision

Vacation/Sick/Holiday pay

403(b) Retirement Plan

Tuition Advancement

Paid Parental Leave

Job summary

Catholic Charities of Baltimore Weinberg Housing and Resource Center seeks an Operations Supervisor to manage day-to-day operations, staff, and volunteers, ensuring safe, efficient service delivery for shelter clients.

The role involves policy implementation, vendor coordination, inventory control, and maintaining security and safety across the facility, with a Mon–Fri 3 PM–11 PM schedule.

Qualifications

• Bachelor's degree in management, business, human services or related field.
• Two years of related experience in human services, building operations or related experience.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Addresses critical building issues as they arise and resolve staff, client, and volunteer concerns in a timely and professional manner.
• Maintains a working knowledge of all services provided to clients to ensure accurate guidance and support.
• Collaborates with the Program Director on operational planning, security needs, and vendor procurement.
• Develops, implements, and manages facility policies and procedures to support safe and efficient operations.
• Ensures the safety and security of clients, staff, volunteers, and facility assets at all times.
• Monitors facility conditions and promptly report or coordinate needed repairs and maintenance.
• Oversees inventory management, including receiving, tracking, and distributing donations with proper documentation.
• Ensures adequate staffing coverage for all shifts and adjust schedules as necessary.
• Conducts regular meetings with shift staff to review work routines, reinforce emergency response protocols, and address program security needs.
• Works collaboratively with all employees and volunteers to deliver high-quality services to clients.
• Manages and direct the work of the maintenance technician, including hiring, onboarding, supervision, and performance evaluations.
• Performs other duties as assigned.

Skills

conflict resolution

problem solving

customer service

communication

discretion & integrity

leadership

prioritization & delegation

computer skills

Education

Bachelor's degree in management, business, human services or related field

Tools

Windows OS

Microsoft Outlook

Office Suite (Word, Excel, PowerPoint)

Teams/OneDrive

Job description

Catholic Charities of Baltimore Weinberg Housing and Resource Center seeks an Operations Supervisor to manage day-to-day operations, staff, and volunteers, ensuring safe, efficient service delivery for shelter clients.

The role involves policy implementation, vendor coordination, inventory control, and maintaining security and safety across the facility, with a Mon–Fri 3 PM–11 PM schedule.