Evening NOC Technician: Network Monitoring & Alerts

Webstaurantstore; Lancaster (Lancaster County); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical

Vision

Dental

PTO

401(k) matching

Bonus opportunities

Job summary

WebstaurantStore, the premier restaurant equipment and supplies provider, seeks a NOC Technician to monitor network, servers, applications and security platforms. You will respond to alerts, troubleshoot issues, and coordinate resolution while serving as the central contact between support teams and business users.

The role emphasizes proactive problem solving, learning, and improving tools, processes, and documentation in a fast-paced enterprise environment.

Qualifications

• Understanding of Active Directory, Windows OS, Office 365, Mac OS, DNS, DHCP, LAN/WAN.
• Strong knowledge of network infrastructure and how different network components function as parts of a whole.
• Knowledge of the OSI Model and how it relates to the troubleshooting process.
• Experience with Open-Source technologies.
• Experience with ticketing systems.
• Real-world technology support experience - intern/externships are acceptable.

Responsibilities

• Actively monitor a wide variety of dashboards, alerts, and software to identify issues as they arise.
• Identify and document trends to proactively prevent problems before they occur.
• Maintain reporting of network data; such as bandwidth usage, hardware utilization and uptime.
• Work closely with other IT teams to establish troubleshooting protocols and solve problems.
• Actively monitor IT Security Dashboards and respond to IT Security events such as Phishing Attacks.
• Act as the first point of contact and resolution for all client network issues.
• Escalate downtime events with the proper level of urgency.
• Bridge communication between IT teams and end users while facilitating issue resolution.

Skills

Active Directory

Windows OS

Office 365

Mac OS

DNS

DHCP

LAN/WAN

OSI Model

Open-Source

Ticketing systems

Technical support

Job description

WebstaurantStore, the premier restaurant equipment and supplies provider, seeks a NOC Technician to monitor network, servers, applications and security platforms. You will respond to alerts, troubleshoot issues, and coordinate resolution while serving as the central contact between support teams and business users.

The role emphasizes proactive problem solving, learning, and improving tools, processes, and documentation in a fast-paced enterprise environment.