NOC Technician: Network Operations Pro

WebstaurantStore; Smoketown (PA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

Dependent Care FSA

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

AT&T & Verizon Discount

Bonus Opportunities

Job summary

WebstaurantStore’s IT Network Operations Center (NOC) monitors and supports the company’s critical systems, ensuring reliability and security across a global ecommerce platform for foodservice professionals.

As a NOC Technician, you will track network, server, application, and security platforms, respond to alerts, troubleshoot issues, and coordinate resolutions while communicating with support teams and business users.

Qualifications

• Understanding of Active Directory, Windows OS, Office 365, Mac OS, DNS, DHCP, LAN/WAN.
• Experience with ticketing systems.
• Real-world technology support experience - internships/externships acceptable.
• Familiarity with Open-Source technologies and network monitoring tools is a plus.

Responsibilities

• Actively monitor a wide variety of dashboards, alerts, and software to identify issues as they arise.
• Identify and document trends to proactively prevent problems before they occur.
• Maintain reporting of network data; such as bandwidth usage, hardware utilization and uptime.
• Work closely with other IT teams to establish troubleshooting protocols and solve problems.
• Actively monitor IT Security Dashboards and respond to IT Security events such as Phishing Attacks.
• Act as the first point of contact and resolution for all client network issues.
• Quickly respond to, and properly escalate downtime events with the proper level of urgency.
• Bridge communication between IT teams and end users while facilitating issue resolution.

Skills

Sense of urgency

Verbal communication

Written communication

Customer service

Drive and initiative

Team collaboration

Multi-tasking

Self-management

Job description

WebstaurantStore’s IT Network Operations Center (NOC) monitors and supports the company’s critical systems, ensuring reliability and security across a global ecommerce platform for foodservice professionals.

As a NOC Technician, you will track network, server, application, and security platforms, respond to alerts, troubleshoot issues, and coordinate resolutions while communicating with support teams and business users.