Remote NOC Technician — 2nd Shift

Webstaurantstore; Lancaster, Northern (Lancaster County, KY); Hybrid; USD 40,000 - 45,000; Full time

Job summary

WebstaurantStore, a leading ecommerce platform serving foodservice professionals, is seeking a 2nd Shift NOC Technician in Lancaster, PA. The role monitors networks, servers, and security platforms, responds to alerts, troubleshoots issues, and coordinates resolutions as a communication hub for IT teams and users.

The ideal candidate embraces learning, thrives in a fast-paced environment, and contributes to continuous improvement of tools, processes, and procedures while working collaboratively

Qualifications

• Experience with IT support and incident response.
• Familiarity with Windows OS and Office 365.
• Understanding of network basics and OSI model.
• Ability to work from home or in the office.

Responsibilities

• Monitor dashboards, alerts, and security events.
• Document trends and escalate downtime as needed.
• Coordinate with IT teams to resolve issues.
• Serve as first contact for client network issues.
• Communicate status between support teams and users.

Skills

Soft skills

Communication

Customer service

Team collaboration

Multi-tasking

Self-management

Education

No degree required

Tools

Open-Source technologies

Ticketing systems

Active Directory

Windows OS

Office 365

Job description

WebstaurantStore, a leading ecommerce platform serving foodservice professionals, is seeking a 2nd Shift NOC Technician in Lancaster, PA. The role monitors networks, servers, and security platforms, responds to alerts, troubleshoots issues, and coordinates resolutions as a communication hub for IT teams and users.

The ideal candidate embraces learning, thrives in a fast-paced environment, and contributes to continuous improvement of tools, processes, and procedures while working collaboratively