Evening/Night Patient Access & Registration Specialist

Ochsner Health; Louisiana (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Ochsner Health in Louisiana is seeking a Patient Access Clerk to greet patients, initiate scheduling, and complete registration and admission processes. You will verify identification, collect demographics, and explain insurance benefits while handling payments and co-pays.

Responsibilities include insurance verification, accurate data entry, maintaining patient privacy, and providing courteous service in a fast-paced environment. Prior healthcare front desk experience is preferred.

Qualifications

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Must have clerical skills and knowledge of healthcare insurance benefits, payor guidelines, and billing regulations.
• Ability to present information and respond to questions from patients and customers, with proficiency.
• Ability to solve problems and work under high stress while maintaining professionalism.
• Good organizational, time management, and conflict resolution skills.
• Excellent decision making and analytical skills with attention to detail.
• Ability to work collaboratively with other departments.

Responsibilities

• Provide excellent customer service to all patients and guests.
• Create and complete patient scheduling, clinic registration, or hospital admission.
• Ensure all forms are completed and paperwork gathered.
• Gather and input demographic and financial information; explain insurance benefits and collect co-pays.
• Perform financial analysis of each case and inform patient of financial responsibility.
• Balance cash drawer daily and complete end-of-shift procedures.
• Maintain privacy and comply with privacy regulations.
• Adapt communication for various patient populations.
• Other related duties as required.

Skills

Computer skills

Verbal communication

Written communication

Interpersonal skills

Billing knowledge

Organizational skills

Time management

Conflict resolution

Attention to detail

Education

High school diploma or equivalent

Associate's degree (preferred)

Tools

Windows-based software

Salary/insurance verification systems

Job description

Ochsner Health in Louisiana is seeking a Patient Access Clerk to greet patients, initiate scheduling, and complete registration and admission processes. You will verify identification, collect demographics, and explain insurance benefits while handling payments and co-pays.

Responsibilities include insurance verification, accurate data entry, maintaining patient privacy, and providing courteous service in a fast-paced environment. Prior healthcare front desk experience is preferred.