Evening Medical Customer Support Team Lead

Rotech Healthcare; Murray (KY); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Generous paid time off

Health insurance

Bonus opportunities

Zusammenfassung

Rotech Healthcare Inc. seeks a Department Team Lead for the Customer Support Center, overseeing activities to improve patient satisfaction. The role requires coordination with locations, supervision of staff, and adherence to policies while ensuring efficient operations during an evening shift.

The position emphasizes coaching, collaboration with supervisors, and maintaining accurate information for payors and customers. Experience in healthcare is preferred.

Qualifikationen

• Excellent English communication, both oral and written.
• Strong customer service background and professionalism.
• Supervisory experience or potential to lead a team.

Aufgaben

• Assist the supervisor in directing department activities.
• Maintain patient focus and ensure resources meet department goals.
• Manage inquiries, verify information, and coordinate with locations and referral sources.
• Monitor productivity and provide coaching as needed.
• Oversee payroll-related tasks and ensure policy adherence.

Kenntnisse

English communication

Customer service

Team leadership

Multi-tasking

Problem solving

Ausbildung

High school diploma or GED

Bachelor’s degree or equivalent

Jobbeschreibung

Rotech Healthcare Inc. seeks a Department Team Lead for the Customer Support Center, overseeing activities to improve patient satisfaction. The role requires coordination with locations, supervision of staff, and adherence to policies while ensuring efficient operations during an evening shift.

The position emphasizes coaching, collaboration with supervisors, and maintaining accurate information for payors and customers. Experience in healthcare is preferred.