Evening Team Lead: Patient & Provider Support

HireWorks, LLC; United States; Presencial; USD 60 000 - 80 000; Tempo integral

Resumo da oferta

HireWorks, LLC is seeking an evening Team Lead to support a healthcare customer service team, assisting patients and medical offices. This hands-on role combines daily support with team guidance, workload coordination, and problem solving when management is unavailable.

You will oversee calls, triage inquiries, ensure timely order processing, and escalate issues as needed while upholding privacy and service standards. Strong communication and organization are essential.

Qualificações

• Strong communication and problem-solving skills are essential.
• Reliable, accountable approach with the ability to work independently.
• Comfortable guiding others and managing competing priorities.
• Ability to handle sensitive patient information professionally.

Responsabilidades

• Oversee evening call queues, task assignments, and coverage to keep support operations running smoothly.
• Answer team questions, troubleshoot issues, and assist with complex patient and provider inquiries.
• Support accurate, timely processing of incoming orders and provider requests.
• Help prioritize urgent needs and escalate clinical concerns, staffing gaps, or system disruptions to leadership.
• Reinforce service expectations, documentation practices, and established procedures.
• Identify recurring errors, training needs, and opportunities to improve workflows.
• Document significant issues and provide clear handoffs to management and the daytime team.
• Maintain your own workload while helping the team meet quality and response-time expectations.

Conhecimentos

Communication

Organization

Problem solving

Leadership

Independence

Descrição da oferta de emprego

HireWorks, LLC is seeking an evening Team Lead to support a healthcare customer service team, assisting patients and medical offices. This hands-on role combines daily support with team guidance, workload coordination, and problem solving when management is unavailable.

You will oversee calls, triage inquiries, ensure timely order processing, and escalate issues as needed while upholding privacy and service standards. Strong communication and organization are essential.