Medical Equipment CSR Supervisor – Lead Service Excellence

Rotech Healthcare Inc.; Westland (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, vision coverage

401(k) and savings programs

Job summary

Rotech Healthcare Inc. is seeking a Customer Service Supervisor to oversee patient service activities and ensure adherence to company protocols. The role includes monitoring intake from patients, referrals, and payers, with potential on-site training at locations as needed.

The supervisor will manage CSR staff, drive quality in billing and documentation, and collaborate with clinicians and office teams to ensure exceptional patient care and service levels.

Qualifications

• Background check and drug screen as required.
• Compliance with healthcare facility credentialing process when applicable.
• Valid driver’s license with clean record if required.
• Education and experience aligned with job duties and regulations.

Responsibilities

• Oversee patient service activities and maintain Rotech protocols.
• Train and supervise CSR staff at the location as needed.
• Ensure accurate intake of patient referrals and billing information.
• Monitor compliance with policies and government regulations.
• Collaborate with clinicians, patients, and referral sources to ensure service quality.

Skills

Communication skills

English proficiency

Multitasking

Teamwork

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Excel

CRM systems

Job description

Rotech Healthcare Inc. is seeking a Customer Service Supervisor to oversee patient service activities and ensure adherence to company protocols. The role includes monitoring intake from patients, referrals, and payers, with potential on-site training at locations as needed.

The supervisor will manage CSR staff, drive quality in billing and documentation, and collaborate with clinicians and office teams to ensure exceptional patient care and service levels.