Evening Library & Tech Helpdesk Assistant

Surry Community College; Dobson (NC); On-site; USD 19,000 - 25,000; Part time

Job summary

Surry Community College seeks an Evening Library and Helpdesk Assistant (PT) to manage library operations during evening hours and support the Technology Services Help Desk. You will assist students, faculty, and community patrons with materials, databases, and basic Office questions.

The role emphasizes maintaining a welcoming learning environment, coordinating with Library Services, and ensuring building security while tracking help-desk statistics.

Qualifications

• Associate’s degree or equivalent experience required.
• Preferred degrees in Library/Information Science, technology, instructional design, or related field.
• Experience with research/reference in an academic setting is a plus.

Responsibilities

• Operate library during evening hours (2–7 p.m., Mon–Thu) and answer inquiries by phone or email.
• Maintain Learning environment and building security.
• Run the Technology Help Desk: answer calls, emails, and track statistics.
• Assist users with basic Microsoft Office questions.
• Support R Building security and communicate issues to Library Director.

Skills

Customer service

Communication

Professional writing

Education

Associate’s degree or equivalent job experience

Degree in Library/Information Science (preferred)

Tools

Microsoft Office

Job description

Surry Community College seeks an Evening Library and Helpdesk Assistant (PT) to manage library operations during evening hours and support the Technology Services Help Desk. You will assist students, faculty, and community patrons with materials, databases, and basic Office questions.

The role emphasizes maintaining a welcoming learning environment, coordinating with Library Services, and ensuring building security while tracking help-desk statistics.