Evening Library and Helpdesk Assistant (PT)

Surry Community College; Dobson (NC); Presencial; USD 19.000 - 25.000; A tiempo parcial

Descripción de la vacante

Surry Community College seeks an Evening Library and Helpdesk Assistant (PT) to manage library operations during evening hours and support the Technology Services Help Desk. You will assist students, faculty, and community patrons with materials, databases, and basic Office questions.

The role emphasizes maintaining a welcoming learning environment, coordinating with Library Services, and ensuring building security while tracking help-desk statistics.

Formación

• Associate’s degree or equivalent experience required.
• Preferred degrees in Library/Information Science, technology, instructional design, or related field.
• Experience with research/reference in an academic setting is a plus.

Responsabilidades

• Operate library during evening hours (2–7 p.m., Mon–Thu) and answer inquiries by phone or email.
• Maintain Learning environment and building security.
• Run the Technology Help Desk: answer calls, emails, and track statistics.
• Assist users with basic Microsoft Office questions.
• Support R Building security and communicate issues to Library Director.

Conocimientos

Customer service

Communication

Professional writing

Educación

Associate’s degree or equivalent job experience

Degree in Library/Information Science (preferred)

Herramientas

Microsoft Office

Descripción del empleo

Evening Library and Helpdesk Assistant (PT)

Please see Special Instructions for more details.

For information about this position, please contact Maria Saldarriaga Osorio, Director of Library Services, at 336-386-3501 or [e-mail].

Classification Information

FLSA

FLSA Exempt

Position Information

Position Title

Position Title Evening Library and Helpdesk Assistant (PT)

Position Number

Position Number PS4-LHD

Position Type

Position Type Part Time

Leave Format

Leave Format Staff

Shift

Shift Day/Evening

Supervisor Title Director of Library Services

Location

Location Main Campus (Dobson)

Job Description - Summary

The Evening Library and Technology Assistant is responsible for the operation of the library during scheduled evening hours, usually 2-7 p.m., Monday-Thursday. Responsible for answering user inquiries about locating library materials, using databases, including reference questions via phone or e-mail. Responsible for maintaining an inviting learning environment as well as building security. Responsible for maintaining Technology Help Desk, including answering phone calls, emails, and tracking statistics for the Technology Services department.

Essential Duties and Responsibilities

• Assist students, faculty, and community patrons in the use of library materials and databases, including phone inquiries.
• Answer and respond to Technology Services Help Desk calls and emails.
• Log and track statistics related to the Technology Services Help Desk and Library.
• Assist users with basic Microsoft Office questions.
• Maintain an appropriate learning environment, including monitoring of building security.
• Use professional courtesy and respect to all Library users.
• Responsible for R Building security, in consultation with the SCC Police officers.
• Communicate issues/concerns with Director of Library Services and other staff.
• Responsible for R Building closing procedures.
• Other duties as assigned.

General Qualifications

In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS :

• Ability to read, analyze, and interpret common correspondence and reports.
• Ability to articulate professional responses to common inquiries and/or complaints from students, faculty, staff, or the public at-large.
• Ability to write using proper grammar and punctuation.
• Ability to effectively present information to management, students, faculty, staff, or the public at-large.

MATHEMATICAL SKILLS :

• Ability to apply basic mathematical concepts such as those needed for the interpretation/creation of graphs and logical equations.

REASONING ABILITY :

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Required Qualifications

Associate’s degree or equivalent job experience.

Preferred Qualifications

1. Degree(s) in Library/Information Science, technology, instructional design, or related field.

2. Research and reference experience in an academic setting.

3. Experience answering technology questions in public service setting.

Certificates, Licenses, Registrations

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.

The employee frequently is required to sit, stand & walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms.

The employee is occasionally required to climb or balance; stoop, kneel, or crouch.

The employee must occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually low.

Position Budget Information

Posting Number

Posting Number SFP987

Proposed Start Date

Proposed Start Date 11/16/2026

Position End Date (if temporary)

Open Date

Open Date 10/29/2026

Close Date

Open Until Filled Yes

Special Instructions to Applicant

For information about this position, please contact Maria Saldarriaga Osorio, Director of Library Services, at 336-386-3501 or [e-mail].

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Surry Website
  • Mount Airy News
  • Employment Security Commission
  • NCCCS Website
  • Winston - Salem Journal
  • Job Board (Ex: Monster)
  • Personal Referral
  • Other
  • Indeed
• If 'other', please list where you learned of the position.

  (Open Ended Question)

• * Do you have the required degree for this position?
  • Yes
  • No
• * How many years of experience do you have that is related to the position?
  • 0-3
  • 4-6
  • 7-10
  • 10+

Required Documents

• Resume
• Cover Letter/Letter of Application
• Unofficial Transcript 1

Optional Documents

• Other Document
• Unofficial Transcript 2

Surry Community College,630 S Main Street,
Dobson, NC 27017