Evening Library Assistant - User Services

Ball State University; United States; On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Tuition benefits

Retirement benefits

Parental leave

Job summary

Ball State University Libraries is seeking a User Services Assistant to join the Access Services unit at Bracken Library in Muncie, IN. You will greet patrons, assist with circulation, and help close the library on Friday and Saturday evenings.

The role emphasizes customer service and collaboration to support student academic success. Occasional training of student workers and handling of materials are part of the duties.

Qualifications

• Up to eighteen months of education beyond high school or equivalent.
• Over three months through one year of related experience; public service experience; effective oral and written communication skills.
• Knowledge of basic Microsoft Office applications.

Responsibilities

• Supervise circulation and research assistance services in Bracken Library during scheduled evening and weekend hours, including extended hours during finals week each semester.
• Provide service to users at the Bracken Library Information Desk; check out and accept returned materials; provide assistance in the use of print and electronic resources; provide library and/or university related information; interpret library policies and procedures including the fine and cost policy.
• Perform circulation duties; maintain hold shelf; issue library cards; create brief records for items not in the system; compile statistics; prepare books for binding and receiving; distribute items for rush orders; circulate and track usage of scholar carrel keys.
• Train and monitor student assistants in the performance of area work assignments and job duties.
• Assist in the overdue process, preparing items for automatic notifications of fine and cost assessment and determining replacement costs of lost materials.
• Conduct physical searches for missing and lost General Collection materials; maintain search files and update the status in the system; provide information on materials to other library units.
• Close and secure Bracken Library on Friday and Saturday evenings; service photocopiers, microform readers/printers, and computers as appropriate; monitor security conditions of Bracken Library.
• Assist with retrieving, photocopying, and scanning materials for Interlibrary Loan, processing document delivery requests, and processing electronic and print reserve requests.
• Perform other related duties as assigned.
• Maintain regular and predictable attendance.

Skills

Customer service experience

Oral and written communication

Microsoft Office basics

Education

Some college or high school equivalence

Job description

Ball State University Libraries is seeking a User Services Assistant to join the Access Services unit at Bracken Library in Muncie, IN. You will greet patrons, assist with circulation, and help close the library on Friday and Saturday evenings.

The role emphasizes customer service and collaboration to support student academic success. Occasional training of student workers and handling of materials are part of the duties.