Evening & Weekend Library User Services Manager

Boston University; Boston (MA); Presencial; USD 75.000 - 85.000; Jornada completa

Descripción de la vacante

Boston University Libraries seeks a User Services Manager to oversee evening and weekend service points, ensuring quality customer service and continuity across branches. The role leads staff, coordinates with security, and advances library user experience through collaborative projects.

Reporting to the Head of Access Services and Library Experience, this position focuses on after-hours operations, staffing, training, and policy implementation to support research and curricular needs.

Formación

• Minimum three years of relevant professional experience.
• Excellent oral, written, and interpersonal communication skills.
• For consideration, please submit a cover letter, CV, and list of professional references.

Responsabilidades

• Hire, train, schedule, supervise, develop, and evaluate personnel staffing service points in BU Libraries branches with shifts that commence after 3 p.m.
• Participate in a rotation with other User Services Managers and Head of Access Services and Library.
• Experience as an on-call manager outside of regular work hours.
• Managers on call will, as necessary, receive notifications for unplanned absences, monitor staffing levels (full time staff and student), redeploy staff to meet shortfalls, address any escalated service issues or incidents.
• Oversee and model excellent customer service at Libraries service points, aligned with the expectations of Libraries leadership and the Libraries Service Philosophy.
• Provide day-to-day leadership, prioritizing and delegating responsibilities and tasks.
• Identify and address emergent issues of staffing or service provision.
• Coordinate with the Boston University Police Department to support and ensure patron safety and building security.
• Coordinate across the Access Services unit to identify areas for collaboration and support in service delivery.
• Maintain familiarity with various workflows and projects across the unit and identify opportunities for cross training.
• Produce training and documentation enabling both full time and student staff to support evolving departmental needs.
• Play a lead or key role in special projects aimed at improving and standardizing service.
• Collaborate with other managers and colleagues responsible for service points across the library system, ensuring consistency of service quality and user experience.
• Facilitate resource sharing, including staffing, across branch service points.
• Participate on relevant departmental and library-wide committees and working groups as directed to advance emergent and long-term strategic needs of the libraries to advance and improve the experience of library users.

Conocimientos

Communication skills

Professional experience

Descripción del empleo

Boston University Libraries seeks a User Services Manager to oversee evening and weekend service points, ensuring quality customer service and continuity across branches. The role leads staff, coordinates with security, and advances library user experience through collaborative projects.

Reporting to the Head of Access Services and Library Experience, this position focuses on after-hours operations, staffing, training, and policy implementation to support research and curricular needs.