User Services Assistant

Ball State University; United States; On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Tuition benefits

Retirement benefits

Parental leave

Job summary

Ball State University Libraries is seeking a User Services Assistant to join the Access Services unit at Bracken Library in Muncie, IN. You will greet patrons, assist with circulation, and help close the library on Friday and Saturday evenings.

The role emphasizes customer service and collaboration to support student academic success. Occasional training of student workers and handling of materials are part of the duties.

Qualifications

• Up to eighteen months of education beyond high school or equivalent.
• Over three months through one year of related experience; public service experience; effective oral and written communication skills.
• Knowledge of basic Microsoft Office applications.

Responsibilities

• Supervise circulation and research assistance services in Bracken Library during scheduled evening and weekend hours, including extended hours during finals week each semester.
• Provide service to users at the Bracken Library Information Desk; check out and accept returned materials; provide assistance in the use of print and electronic resources; provide library and/or university related information; interpret library policies and procedures including the fine and cost policy.
• Perform circulation duties; maintain hold shelf; issue library cards; create brief records for items not in the system; compile statistics; prepare books for binding and receiving; distribute items for rush orders; circulate and track usage of scholar carrel keys.
• Train and monitor student assistants in the performance of area work assignments and job duties.
• Assist in the overdue process, preparing items for automatic notifications of fine and cost assessment and determining replacement costs of lost materials.
• Conduct physical searches for missing and lost General Collection materials; maintain search files and update the status in the system; provide information on materials to other library units.
• Close and secure Bracken Library on Friday and Saturday evenings; service photocopiers, microform readers/printers, and computers as appropriate; monitor security conditions of Bracken Library.
• Assist with retrieving, photocopying, and scanning materials for Interlibrary Loan, processing document delivery requests, and processing electronic and print reserve requests.
• Perform other related duties as assigned.
• Maintain regular and predictable attendance.

Skills

Customer service experience

Oral and written communication

Microsoft Office basics

Education

Some college or high school equivalence

Job description

Position Title: User Services Assistant Compensation: $13.80 - 14.95 Department: University Libraries_HH Start Date: 11/22/2026

About this opportunity

Ball State University Libraries is seeking an enthusiastic and collaborative team member to join our dedicated Access Services unit as a User Services Assistant. This position assists Ball State students, faculty and staff, and community library users. The User Services Assistant answers research-related questions, checks out materials, and is responsible for assisting in the closing of Bracken Library on Friday and Saturday evenings. Successful candidates will have customer service experience and enjoy contributing to student academic success. The User Services Assistant will work independently and collaboratively with colleagues to provide excellent customer services and to promote the services and collections of the University Libraries.

Candidates for searches must have current authorization to be employed in the United States without employer sponsorship.

What you'll do and what you'll bring

Position Function: Provide service to users at the Bracken Library Information Desk; perform circulation duties and clerical tasks; close and secure Bracken Library on Friday and Saturday evenings; train and monitor student assistants in the performance of area work assignments and job duties; support a collaborative work environment and service culture to advance the strategic direction of the University Libraries.

Duties & Responsibilities

1. Supervise circulation and research assistance services in Bracken Library during scheduled evening and weekend hours, including extended hours during finals week each semester.
2. Provide service to users at the Bracken Library Information Desk; check out and accept returned materials; provide assistance in the use of print and electronic resources; provide library and/or university related information; interpret library policies and procedures including the fine and cost policy.
3. Perform circulation duties; maintain hold shelf; issue library cards; create brief records for items not in the system; compile statistics; prepare books for binding and receiving; distribute items for rush orders; circulate and track usage of scholar carrel keys.
4. Train and monitor student assistants in the performance of area work assignments and job duties.
5. Assist in the overdue process, preparing items for automatic notifications of fine and cost assessment and determining replacement costs of lost materials.
6. Conduct physical searches for missing and lost General Collection materials; maintain search files and update the status in the system; provide information on materials to other library units.
7. Close and secure Bracken Library on Friday and Saturday evenings; service photocopiers, microform readers/printers, and computers as appropriate; monitor security conditions of Bracken Library.
8. Assist with retrieving, photocopying, and scanning materials for Interlibrary Loan, processing document delivery requests, and processing electronic and print reserve requests.
9. Perform other related duties as assigned.
10. Maintain regular and predictable attendance.

Minimum Qualifications

• Up to eighteen months of education beyond high school or equivalent.
• Over three months through one year of related experience; public service experience; effective oral and written communication skills.
• Knowledge of basic Microsoft Office applications.
• Physical ability to lift collection and shelving materials up to 25 pounds, lift up to 10 pounds repeatedly, push a book cart up to 150 pounds, walk for 1 hour or more to perform walk-through/security checks of the entire building.

Preferred Qualifications

• Additional computer skills.

Application Deadline

Applications must be received by October 16, 2026, at 12:01 AM.

What we offer

• Paid 10 to 24 vacation days, 12 sick days, and 10 holidays a year.
• Paid parental leave (6 weeks).
• Affordable health and dental insurance.
• Robust long-term disability and life insurance plans.
• A range of retirement benefits.
• 90 percent coverage of your child's (or children's) undergraduate college tuition at Ball State.
• 100 percent coverage of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition.

When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It's just one way we do our part to uplift you. Let's fly together toward a secure and prosperous tomorrow.

Curious about our excellent benefits package? We have developed a calculator that show you the value of our core benefits. Select the Total Compensation Calculator - Staff (Exempt) and download our calculator spreadsheet.

Goodness requires action to grow. We're dedicated to doing our part to keep goodness growing in Muncie, at our university, and as far beyond as possible. That's where you come in. When you join our team, you become part of goodness in action. Our main priority: uplifting students so they can discover their full potential. This is how we fly.

There are about 3,000 full-time faculty and staff in the Ball State University work family. Each brings unique gifts to help us be the kind of institution we want to be. In return, we do our best to take care of them through comprehensive medical and dental plans, a Health Savings Account (which we contribute to), and a whole range of wellness, retirement, and other benefits like covering the cost of tuition at Ball State for you and your family.

We can offer you more. Where you live matters just as much as where you work. We get it. That's why we've invested since the very beginning in making our hometown work. On campus, find state-of-the-art facilities and one-of-a-kind arts and cultural events. In Muncie, you'll find a warm and welcoming community with affordable housing and a vibrant downtown arts, food, and music scene. What could be better? You here - for starters.

Equal Opportunity Employer

Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status. Ball State provides accommodations to qualified individuals with disabilities who can perform the essential functions of the position. Contact Melissa Rubrecht, Director of Employee Relations, at 765-285-1823 for assistance.

Contact Information

People and Culture Services Administration Building (AD), Room G008 2000 University Avenue Muncie, IN 47306 8:00 a.m.-5:00 p.m. Monday-Friday Phone: [phone] Fax: [phone]