Evening IT Help Desk Technician

Central Transport; Sterling Heights (MI); In loco; USD 28.000 - 30.000; Tempo pieno

Descrizione del lavoro

Central Transport is seeking a Technical Support and Services Technician to be the primary contact for IT issues at our help desk. The role requires strong customer service, effective remote and phone support, and the ability to troubleshoot in a fast-paced environment.

Shifts are Monday–Friday 1:00 PM to 9:00 PM with starting rate $20.00/hour and premiums of $1/hour for 6 PM–12 AM and $2/hour for 12 AM–6 AM.

Competenze

• Must have basic IT knowledge and interest in pursuing IT career.
• Ability to multitask and prioritize changing workload.
• Flexible schedule with ability to work overtime if needed.
• Strong organization and communication skills.
• Reliable and dependable worker.

Mansioni

• Serve as main point of contact for internal customers seeking technical assistance via phone or email.
• Perform remote troubleshooting and diagnostic questioning.
• Provide remote support and software loading for handheld and tablet tools.

Conoscenze

Customer service

IT troubleshooting

Remote support

Multitasking

Communication skills

Reliability

Descrizione del lavoro

Central Transport is seeking a Technical Support and Services Technician to be the primary contact for IT issues at our help desk. The role requires strong customer service, effective remote and phone support, and the ability to troubleshoot in a fast-paced environment.

Shifts are Monday–Friday 1:00 PM to 9:00 PM with starting rate $20.00/hour and premiums of $1/hour for 6 PM–12 AM and $2/hour for 12 AM–6 AM.