Help Desk Technician

DATA SYSTEM SERVICES LLC; United States; On-site; USD 41,000 - 54,000; Full time

Benefits offered by this job

Shift premiums

Job summary

Data System Services is an on-site IT company based in Sterling Heights, Michigan, seeking an IT Support Technician. You will be the front-line contact for internal customers, handling calls and emails. Responsibilities include remote troubleshooting, software loading, and supporting handheld devices.

The role requires basic IT knowledge, strong communication, and a willingness to multitask with a flexible schedule and potential overtime. Growth opportunities exist as the team expands.

Qualifications

• Basic IT knowledge is required.
• Interested in pursuing a career in IT.
• Ability to multitask and prioritize changing workload.
• Flexible schedule with potential overtime.
• Strong organization and communication skills.
• Reliable and dependable worker.

Responsibilities

• Serve as the main point of contact for internal customers seeking technical assistance via phone or email.
• Perform remote troubleshooting and diagnostic questioning to resolve issues.
• Provide remote support and software loading for handheld/tablet tools.

Skills

IT basics

Career in IT

Multitasking

Flexible schedule

Communication

Reliability

Job description

Data System Services is a full service IT company providing software development, networking, technical support, data, and cybersecurity solutions for a family of companies in a variety of different industries such as Transportation, Insurance, Concrete and many more. Data System Services prides itself on award winning, industry leading technology.

The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answering all technical related questions in a timely manner.

This position is fully onsite in Sterling Heights, MI

SHIFT AVAILABLE

• Wednesday-Saturday 2:30am to 12:30pm
• Sunday-Wednesday 2:30am to 12:30pm

STARTING RATE: $20.00/HOUR

SHIFT PREMIUMS OFFERED

• 6 PM – 12 AM – Additional $1.00 per hour
• 12AM – 6AM – Additional $2.00 per hour

IT Support Technicians will:

• Have basic IT knowledge
• Have an interest in pursuing a career in the IT field
• Have the ability to multitask and prioritize a changing workload
• Have a flexible schedule with the ability to work overtime if needed
• Have strong organization and communication skills
• Be a reliable and dependable worker

Duties include, but are not limited to:

• Serving as the main point of contact for internal customers seeking technical assistance over the phone or through email
• Performing remote troubleshooting through diagnostic techniques and asking pertinent questions to the internal customer
• Providing remote support, software loading, etc. for all hand-held and tablet technology tools

Job Type: Full-time

Data System Services is a full service IT company providing software development, networking, technical support, data, and cybersecurity solutions for a family of companies in a variety of different industries such as Transportation, Insurance, Concrete and many more. Data System Services prides itself on award winning, industry leading technology.

Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!