Help Desk Technician

Central Transport; Sterling Heights (MI); On-site; USD 28,000 - 30,000; Full time

Job summary

Central Transport is seeking a Technical Support and Services Technician to be the primary contact for IT issues at our help desk. The role requires strong customer service, effective remote and phone support, and the ability to troubleshoot in a fast-paced environment.

Shifts are Monday–Friday 1:00 PM to 9:00 PM with starting rate $20.00/hour and premiums of $1/hour for 6 PM–12 AM and $2/hour for 12 AM–6 AM.

Qualifications

• Must have basic IT knowledge and interest in pursuing IT career.
• Ability to multitask and prioritize changing workload.
• Flexible schedule with ability to work overtime if needed.
• Strong organization and communication skills.
• Reliable and dependable worker.

Responsibilities

• Serve as main point of contact for internal customers seeking technical assistance via phone or email.
• Perform remote troubleshooting and diagnostic questioning.
• Provide remote support and software loading for handheld and tablet tools.

Skills

Customer service

IT troubleshooting

Remote support

Multitasking

Communication skills

Reliability

Job description

The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answering all technical related questions in a timely manner.

SHIFTS AVAILABLE:

• Monday-Friday 1:00 PM - 9:00 PM

STARTING RATE: $20.00/HOUR

• 6 PM – 12 AM – Additional $1.00 per hour
• 12AM – 6AM – Additional $2.00 per hour

IT Support Technicians will:

• Have basic IT knowledge
• Have an interest in pursuing a career in the IT field
• Have the ability to multitask and prioritize a changing workload
• Have a flexible schedule with the ability to work overtime if needed
• Have strong organization and communication skills
• Be a reliable and dependable worker

Duties include, but are not limited to:

• Serving as the main point of contact for internal customers seeking technical assistance over the phone or through email
• Performing remote troubleshooting through diagnostic techniques and asking pertinent questions to the internal customer
• Providing remote support, software loading, etc. for all hand-held and tablet technology tools