Evening IT Desktop Support Technician | Windows & Network

ADP, Inc.; Southaven (MS); On-site; USD 49,000 - 79,000; Full time

Job summary

Happy Returns is seeking a Desktop Support Technician for 2nd shift (1:30pm–10:00pm, M-F) in Southaven, MS. You will install, configure, and troubleshoot desktops, laptops, printers, scanners, and mobile devices, providing timely Tier 1 support and account security management.

You’ll work with IT to deploy network printers and assist with internal app changes, testing, and upgrades, while maintaining equipment inventory and ensuring policy compliance.

Qualifications

• Proven experience as an IT Desktop Support Technician or similar role.
• Excellent knowledge of Windows operating systems.
• Strong troubleshooting skills for hardware and software issues.
• Familiarity with network protocols and configurations.
• Proficient in Microsoft Office Suite and other common business applications.
• Ability to effectively communicate technical information to non-technical users.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-oriented mindset with a strong commitment to providing exceptional service.
• IT certifications (e.g., CompTIA A+, Microsoft certified) are a plus.

Responsibilities

• Install, configure, and troubleshoot hardware and software systems for desktops, laptops, label printers, scanners and mobile devices.
• Provide technical support to end-users by resolving hardware and software issues in a timely manner.
• Provide tier 1 network support and troubleshooting.
• Set up and maintain user accounts, permissions, and security settings.
• Assist in the deployment and maintenance of network printers and other peripheral devices.
• Develop a deep understanding of internal applications and participate in feature changes, escalations and testing.
• Collaborate with the IT team to identify and implement process improvements and system upgrades.
• Monitor and maintain inventory of IT equipment and supplies.
• Document and update IT procedures and troubleshooting guides.
• Ensure compliance with company policies and procedures related to IT security and data protection.

Skills

Customer service mindset

Troubleshooting

Communicate with non-technical users

Time management

Independent & collaborative

Fast-paced adaptation

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Windows OS

Microsoft Office Suite

Printer/Scanner setup

Network knowledge

Job description

Happy Returns is seeking a Desktop Support Technician for 2nd shift (1:30pm–10:00pm, M-F) in Southaven, MS. You will install, configure, and troubleshoot desktops, laptops, printers, scanners, and mobile devices, providing timely Tier 1 support and account security management.

You’ll work with IT to deploy network printers and assist with internal app changes, testing, and upgrades, while maintaining equipment inventory and ensuring policy compliance.